Estate Agency is a people business and requires interaction with sellers, buyers, applicants, landlords, tenants, and contractors, to name but a few. How can Guild Members provide a safe environment for all concerned?
Digital market appraisals and viewing options remain paramount for estate and letting agents – which Guild Members can offer. Technology is allowing our Members to complete a market appraisal in accordance with the seller’s instructions, virtually. They have access to detailed property and market data, as well as software to help you submit details about your property along with photos and videos. Find out more about Guild Member's virtual services here, or start a virtual valuation today.
All meetings should take place by appointment only. Ask your Guild Member to confirm the process in writing before any appointment takes place.
Your agent may ask a few questions regarding potential COVID symptoms or whether someone in your household is self-isolating, to ensure they remain COVID-Secure. Please do disclose any symptoms when you are asked, just as all staff within your local Member office should never attend an appointment if they are feeling unwell.
All parties should wear a face mask throughout the appointment. Don't be surprised if handshaking and physical contact is avoided and remember to keep your two-metre distance. As the occupier, you might also be kindly asked to open all doors, to avoid unnecessary contact.
When it comes to valuing your property, your agent will want to present how they intend to market your property to buyers. We recommend they show any marketing in a digital format, avoiding leaving any paper documents at your property. Your agent should follow up with an email, but ask if you are unsure of the next steps.
Your agent will look to keep any face-to-face contact to a minimum and respectfully decline any coffees/refreshments you may be kind enough to offer.
Reassuring you is paramount to Guild Members, so you can expect them to explain the actions their firm is taking to reduce the risk of spreading Coronavirus. If you are unsure or would like to know more, ask!
After the meeting
Upon leaving your property, Guild Members are advised to sanitise their hands and wipe any equipment used during the visit with a disinfectant.
Back at the office, agents should wash their hands with soap and hot water before doing anything else – many are putting signs up around the office to ensure there are plenty of reminders for staff.
Where an agent receives an instruction to sell a property, they will acknowledge that all other aspects of their legal obligations are still in force.
EPCs can continue to be provided if no COVID-19 issues exist and the assessor operates in accordance with Public Health England guidance.